Glock Customer Service Issues – 90% are “User Error” while 0.05% are “Mechanical”

I recently had the opportunity to re-certify my Glock Armorer Certification as it had expired. I highly recommend that anyone who can attend a Glock Armorer course to do so. Those people include:

  • Employee of Glock Dealer/Distributor
  • Glock Shooting Sports Foundation (GSSF) Member
  • Active/Retired Military/Law Enforcement

All the instructors I have encountered or been taught by are thorough, challenge you, and you genuinely leave feeling more confident in your proficiency at manipulating the weapon and all of its 34 individual pieces.

Classroom book learning aside, what I found to be the most interesting conversation of the day was shooting the breeze with our instructor over lunch. Somehow, the topic of customer service issues came up. We talked about macho guys who limp-wrist a G27, and shade-tree gunsmiths who use their Dremel tool too much and ruin guns. The instructor eventually spit out some numbers that might surprise you.

Glock Customer Service Issues

  • 90% – Shooter/User Error
  • 9.9% – Ammunition
  • 0.05% – Maintenance (Or Lack Thereof)
  • 0.05% – Mechanical

***To be fair to Glock corporate, my instructor, and to cover my own behind, these numbers are not written in stone.

Our instructor was simply stating what he observed over many years of serving and working for the company and continually interacting with the customer service department.

It really begs the question though… If your Glock is failing you, can you look in the mirror and objectively ask, what am I doing wrong? Should I maybe not shoot the world’s cheapest, cruddiest ammo?…

Would love to hear your anecdotal evidence in the comments below. Not saying those numbers listed above are perfect, but 99.9% user error and ammo… oofta! That is incredibly reliable and I will feel like an idiot in front of my friends if have an issue with a Glock because it is probably my fault!